You will notice there are a choice of two Samsung Health icons in the Treekly app to chose from.
The Samsung icon with the heart symbol in the corner refers to Health Connect. This is Google's "bridge" allowing 3rd parties (such as Treekly) to request your steps data, subject to your permissions. It is our recommendation out of the two.
The other Samsung icon in Treekly (without a symbol) is configured to use Terra as the "bridge". Terra is one of Treekly’s approved partners. The Terra option is available as a backup alternative. To use it click Here.
Follow these 5 Key Steps, in order:
Open Samsung Health
Tap the More (⋮) button (top-right) and press Settings
Scroll to the Connected Apps and Services section and press Health Connect
Open App permissions
Select Samsung Health
Scroll to the Allowed to write section and toggle on:
✅ Steps
✅ Distance
NOTE: If you are using Android 9 – 13 (API 28–33), you will first need to install the Health Connect app. Android 14 (API 34) or higher already has Health Connect built in as standard.
Your phone may be blocking background syncing of steps.
Go to your phone’s main Settings
Select Apps → Samsung Health
Tap Battery and select Unrestricted
Some devices require an additional privacy setting to allow steps to sync.
Open Samsung Health
Tap the More (⋮) button, in the top-right corner
Press Settings
Scroll to the Privacy section
Enable:
✅ “Consent to the processing of health data and wellness data”
Samsung Health must be the top data source, otherwise steps may not sync.
Open Samsung Health > More (⋮) > Settings
Scroll to Connected Apps and Services section and press Health Connect
Scroll to Manage data section
Select Data sources & priority
Move Samsung Health to the top of the list
(On some phones: tap Edit or use the ⋮ menu to reorder)
For example, your phone will be a Steps Source. To remove it:
Open Samsung Health > More (⋮) > Settings
Scroll to Connected Apps and Services section and press Health Connect
Scroll to Preferences section and press Devices
Tap your specific phone (e.g., "Samsung Galaxy S24")
Toggle off Steps
Open the Treekly app
On the Home screen, tap the 🔗 link icon next to your steps
Select Samsung Health (blue heart icon)
When prompted, allow Treekly to read:
✅ Steps
✅ Distance
Tick “I’m ready for Treekly to connect”
Tap Connect
Make sure:
Samsung Health can write Steps & Distance
Treekly can read Steps & Distance
If either is missing, syncing will fail.
If you've already checked your permissions and everything appears to be set up correctly, try restarting your phone.
A restart can resolve temporary issues with Android background services or Health Connect that may prevent your latest health data from syncing correctly.
Restart your device.
Once it has restarted, open Health Connect and confirm your step data is present.
Open Treekly and wait a few moments for your data to sync.
If your steps still aren't updating after restarting, continue with the remaining troubleshooting steps below.
Health Connect only syncs existing recorded data.
Open Samsung Health
Walk a few steps
Manually trigger a sync (swipe down)
This helps “kick-start” syncing if it’s stuck.
(A) Reset permissions
Go to Samsung Health → Settings → Health Connect
Tap App permissions
Select Samsung Health
Toggle Allow all → OFF
Ensure Steps is OFF
(B) Re-enable permissions
Go back to:
Samsung Health → Settings → Health Connect → App permissions → Samsung Health
Toggle Allow all → ON
(C) Trigger a sync
Open Samsung Health
Walk a few steps
Swipe down firmly from the middle of the screen (not the top)
You should see “Syncing”
(D) Refresh Treekly
Open Treekly
Tap the calendar icon
Tap the refresh button (next to “This week”)
Android 14 (API 34) or higher
Health Connect is built into your phone.
Important: Make sure the standalone Health Connect app is uninstalled from the Google Play Store to avoid conflicts.
If you see “Install” or “Update”, it means it is not installed (this is correct).
Android 9 – 13 (API 28–33)
You must install the Health Connect app before syncing steps.
Android 8.1 or lower
❌ Not supported.
How do I check my Android version? Find out here.
We're happy to help if you're running into any problems syncing your steps data to Treekly. You can contact our support team by emailing [email protected]
